Welcome to our new website - if you have any issues, please contact us
Frequently Asked Questions
You can order either by telephone, email or directly on this website. You can decide which is the easiest and most convenient way for you for you to place your order.
If you are an established customer or have an account with us, then you can email your order together with a Purchase Order number. You will receive confirmation of receipt of your order and an estimated delivery date.
We only sell our products directly through our website. We do this so that we have control over the amount and quality of technical information that is available for our customers and, where possible, ensure that we are able to give the best information and assistance.
You are welcome to collect your order from us once payment has been made as long as you make an appointment.
You can pay for your order by PayPal or most types of Credit or Debit cards with orders placed via the telephone or on this website. We can also issue a Proforma invoice and will accept payment by bank transfer or cheque.
If you have an account with us, then you will be invoiced with terms of 30EOM with final payment accepted by any of the above methods.
If you place your order via this website then, once the ordering process is complete, you will receive an automatic order confirmation.
If your order is placed over the telephone or by email then the order confirmation will be sent once the order details have been entered onto our system. You will also receive a confirmation when your order is despatched together with a receipt or invoice.
From time to time, we send news and special offer discounts and voucher codes to our customers. These are sent by email to customers who have given us their email address and opted in to the newsletters when placing an order, if sending feedback, requesting that their email address is added to our marketing list or by contacting us separately to make such a request.
These email offers are entirely optional and customers can opt out at any time. We do not send contact information to any third party.
If you are not on our marketing list currently and would like to be, please contact us.
For orders placed on the website then, as soon as your order is complete, you will be issued with a receipt by email.
For all other orders your receipt will be sent once payment has been confirmed. For credit accounts, you will receive monthly statements showing your order and payment history.
We are more than happy to set-up a trade or credit account for you if you are going to be a regular customer.
You will need to complete an application form and, once established, your account will change your payment terms to 30 days EOM. Your account will also allow you to log-in to this website and place your orders using a Purchase Order number.
Different customers use purchase order numbers in different ways. Some insist that a number is used for every order placed and others only when an order is placed on account.
For either way, we are happy to take an order number and it will be shown on the appropriate paperwork including invoices, statements, receipts and delivery notes. If you are placing an order using your credit account, then we will insist on an order number before we despatch goods.