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Frequently Asked Questions
Delivery and Returns
If you cannot find the answer to your query, please contact us.
Providing that the goods you have ordered are in stock then we aim to dispatch orders within a few working days depending on the time of year. Orders are normally sent on a next day service with a few exceptions such as palleted goods and a delivery address in some parts of the Highlands and offshore.
Many orders are with our customers the following working day, especially if the order is placed before midday. If you choose our 'priority' despatch option, then your order is treated as urgent and it will be sent at the earliest possible time.
However you place your order, either by telephone, email or directly on our website we will inform you, as soon as possible, if your goods are not in stock and when they will be available
Our standard delivery rate is £7.50 per order (ex VAT). This covers the packaging, paperwork and the actual delivery to your chosen delivery address. This charge is for England, Wales and Scotland with an additional charge for some Highland and Central London locations as well as islands. We do not charge extra for larger orders.
Deliveries to Northern Ireland and Ireland can be quoted for when we know the size of order and products to be ordered so that we can estimate weights and dimensions. For Ireland, there may now be customs fees and VAT to be paid on arrival. Please CONTACT US with details of your potential order for a quote.
Given that many of our products are either heavy, bulky, or liquids there can be additional charges depending upon the volume and type of goods ordered.
At the checkout, you will have the option of adding priority handling and despatch or timed deliveries for an extra charge.
Your delivery charge will be confirmed during the check-out process and before you are asked to pay for anything. If you have any queries, then please just call 01673 895130 or message us via our CONTACT US page.
Tell us as soon as possible.
Orders can take a few days to be handled depending on the time of year and so we give the option of priority despatch at the checkout.
All deliveries are sent by a specialist courier and tracked until arrival. You will be informed when your consignment is on its way by email or text if provided. Delivery should then usually be expected within 1 - 3 working days.
We do check on the progress of orders but may not be aware if there is a delay. If your delivery has not turned up within the estimated time, then please CONTACT US online or call 01673 895130 so that we can investigate and help to resolve any issues. It is important to us that your delivery arrives as expected and in good condition as soon as possible.
It is very important to inspect your delivery before accepting it from the courier. If it is damaged or parts are missing, then you can refuse the delivery. If this is not possible at the time, then the package should be inspected as soon as possible and any damage must be reported to us within 3 days so that we can investigate and arrange a replacement. We may ask for photos to help with our investigation.
The most important thing for us is that you have the goods you ordered and, in the condition, that you expect.