Information
| About Us Our Contact details: Original Touch SPCB UK Ltd 80 Ryland Road Lincoln LN2 3LZ United Kingdom Phone: 01673 866677 Fax: 01673 866699 Email: info [at] originaltouch [dot] co [dot] uk VAT Number: 727552423 |
| Making A Purchase It is very easy to order and we can accommodate most needs. Delivery is usually made within 3-5 working days if your goods are in stock and not a special order. The method of delivery is chosen according to your area and the weight of goods. New Customers : You can purchase products online by credit card at the secure checkout. You can also contact us by phone, email or fax to order products on a proforma basis, pay by credit card or to set up a 30 day credit account. Our details are on the contact us page. Proforma : If you prefer, you can request a proforma invoice. Once you have received the proforma invoice from us, you will need to send a cheque to the postal address given. Goods will be issued once the cheque has cleared. Alternatively you can pay by BACS or intra-account transfer, funds clearing prior to despatch of goods. Setting up an account : If you are a registered company, you can set up a credit account by contacting us by phone, email. or fax. We will send you our terms and conditions as well as an account application form. We will be requiring your Personal Information and credit references. Account Holders : Once you have an account, you can contact us by phone, email,. or fax with details of your enquiry or order. We will send you price and delivery information if necessary and will require a Purchase Order Number. Payment will be required prior to the end of your credit period as agreed by us (normally 30 days). Payment can be by credit card, cheque or by BACS as above (Proforma). Please read our full Terms and Conditions |
| Shipping And Handling Delivery fees are set according to the type of product ordered, weight and your delivery area. As an example: Biological Pest Control: Free delivery to the UK. As these are living organisms, despatches are made once per week by Royal Mail (orders placed by Monday are delivered usually by Friday or Saturday). Garden Seeds and Gift Cards: £1.25 per order up to 50 items to any area in the UK. Thereafter, according to weight as below. Moss Solutions and Equipment: These larger weighted items are costed according to weight and delivery area. UK (England, Wales, Scotland South of Glasgow): Up to 1 kg / litre = £4.99 Up to 24 kg / litre = £9.99 Above = £14.69 UK (Highlands, Islands, Northern Ireland) and Ireland: Up to 1 kg / litre = £4.99 Above = £29.38 |
| Delivery Schedule Despatch is usually made within 24 (working) hours of your order, provided that your selected items are in stock and ready for despatch. Delivery is made within 3 - 5 working days. |
| Back Orders If your item is not in stock, we will back order for you. You will always have the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK, 17.5% VAT is added. Orders made from the EU can be VAT free if you can provide a EU VAT code. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are sent directly and securely to our Payment Providers, such as Worldpay. They are not held in clear text on any web site. Please read our full Privacy and Security Terms and Conditions |
| Guarantee You are covered by the UK Distance Selling Regulations and can cancel any order within 7 days of receipt of item. Faulty items can also be returned to us for a full refund. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01673 866677 (International +44 01673 866677) or fax us on 01673 866699 or write to us at 80 Ryland Road Lincoln LN2 3LZ United Kingdom |
| Privacy Policy Original Touch do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes Please read our full Privacy and Security Terms and Conditions |
| Returns Policy You are covered by the UK Distance Selling Regulations and can cancel any order within 7 days of receipt of item. Faulty items can also be returned to us for a full refund. Please read our full Cancellations and Returns Policy |
